Refund policy

At Onyx Shotz, our products are made specifically for you (with the exception of calendars). Because every item is produced on demand and/or personalized, different return conditions apply compared to standard products.

No Returns for Change of Mind or Wrong Size

Because your order is produced specifically for you, we cannot accept returns if you:
  • Changed your mind
  • Chose the wrong size or version
  • Provided an incorrect address
  • Simply no longer want the product
Please carefully double-check your desired dimensions, version, and address details before placing your order.


Damaged or Incorrectly Delivered Products

To properly assess your claim, please provide:Did your order arrive damaged, contain a clear manufacturing defect, or did you receive the wrong product? Please contact us as soon as possible.

In these cases, depending on the situation, we will arrange for a free replacement or an appropriate solution.

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and any damage
  • If possible, photos of the packaging in which your order arrived

Reporting Deadline

Report any damage, manufacturing defect, or incorrect delivery within 7 days of receiving your order at Onyx Shotz. Claims submitted after this period may no longer be processed.

Package Not Delivered or Returned to Sender

If an order cannot be delivered because the address was entered incorrectly or incompletely, or because the package was not collected in time, it may be returned to the sender. In that case, contact us as soon as possible. If a new shipment is possible, additional shipping costs may apply.

Important

Returns are only possible when arranged in advance with Onyx Shotz. Never send a product back on your own initiative. If you have an issue with your order, please contact us so we can review your claim and find a suitable solution together. Onyx Shotz reserves the right to evaluate any return or warranty request based on the circumstances of the order.
Refunds
Once we have received and inspected your return, we will notify you and let you know if the return has been approved. Upon approval, you will be automatically refunded within ten business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Contact us at info@onyxshotz.com if more than 15 business days have passed since we approved your return.
Contact Information:
Onyx Shotz
St. Antoniusstraat 53
5144AB Waalwijk (NL)
info@onyxshotz.com
Tel. +31 (0)6 4807 3507