Return Policy
At Onyx Shotz, our products are specially produced for you (with the exception of calendars). Because each product is made to order and/or personalized, different return conditions apply than those for standard products.
No Returns for Change of Mind or Incorrect Size
Because your order is specially produced for you, we cannot accept returns if you:
- have changed your mind;
- have selected the wrong size or version;
- have provided an incorrect address;
- simply no longer want the product.
We therefore strongly recommend checking the desired dimensions, version, and delivery address carefully before placing your order.
Damaged or Incorrectly Delivered Product
Has your order arrived damaged, does the product have a clear manufacturing defect, or have you received the wrong product? Please contact us as soon as possible.
In these cases, depending on the circumstances, we will provide a free replacement or another appropriate solution.
To properly assess your claim, we ask you to provide:
- your order number;
- a brief description of the problem;
- clear photographs of the product and any damage;
- if possible, photographs of the packaging in which your order arrived.
Reporting Period
Please report any damage, manufacturing defect, or incorrect delivery to Onyx Shotz within 7 days of receiving your order.
Claims submitted after this period may no longer be eligible for consideration.
Undelivered Package or Return to Sender
If an order cannot be delivered because the address provided is incorrect or incomplete, or because the package was not collected on time, the package may be returned to the sender.
In this case, please contact us as soon as possible. If reshipment is possible, additional shipping costs may be charged.
Important
Returns are only possible when they have been agreed upon with Onyx Shotz in advance. Therefore, never return a product on your own initiative.
If you have a problem with your order, please contact us. We will review each case individually and work with you to find an appropriate solution.
Onyx Shotz reserves the right to assess a return or warranty claim based on the circumstances of the order.
Refunds
Once we have received and inspected your return, we will notify you and let you know whether your return has been approved.
If approved, your refund will automatically be processed within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and deposit the refund.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at info@onyxshotz.com.
Contact Details
Onyx Shotz
St. Antoniusstraat 53
5144 AB Waalwijk
The Netherlands
Email: info@onyxshotz.com
Phone: +31 (0)6 4807 3507